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General Terms & Conditions | Promotions Terms & Conditions

Terms & Conditions

  1. The games promoted on this website are operated by Cassava Enterprises (Gibraltar) Limited (the "Company") under its remote gambling license issued by the Government of Gibraltar. The games are powered by software belonging to Brigend Limited ("Brigend"). Brigend is within the same corporate group as the Company and both are registered under the laws of Gibraltar to provide such services.
  2. By playing at mirrorbingo ("Bingo"), you represent and warrant that you fully understand and agree to comply with these Terms and Conditions.
  3. Bingo is restricted to individuals of legal age as determined in the jurisdiction in which the individual resides. You cannot play under any circumstances if you are not at least eighteen years of age.
  4. Participation in the activities and games of Bingo (the "Game") is open only to residents of those jurisdictions where such participation is legal and not prohibited. Participation in the Game is void wherever prohibited by law.
  5. The Company makes no representations or warranties, implicit or explicit, as to your legal right to participate in the Game nor shall any of the Company's employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
  6. Employees of the Company, its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Game.
  7. Any participation in the Game is at your sole option, discretion and risk. By playing the Game, you acknowledge that you do not find the Game or Bingo to be offensive, objectionable, unfair, or indecent.
  8. You are only permitted to enter Bingo for your own personal entertainment and non-professional use. Any other entrance, access, use or reuse of the Bingo or the Web site is strictly prohibited.
  9. Only one account per person is permitted. Unfortunately, this is necessary to prevent abuse of our generous "free money" policies.
  10. The management of Bingo reserves the right to withhold payment to any player pending verification of the player's identity.
  11. In the event that the Company believes a user of the Service is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Services and/or block that user's account.
  12. We reserve the right to verify your registration details, such as name, address, age, and payment methods used, at any time, by requesting certain documents. These documents shall typically include an identity card, proof of address such as a utility bill, and proof of your payment method. If deemed necessary, we may request that the said document copies are notarized, meaning that the documents are stamped and attested by a Public Notary. In the event our requests for documents are not completed by the member, the Company may at its sole discretion terminate the account, and withhold any funds that are present therein. Should the documents fail our internal security checks for example, if we suspect that they have been tampered with, or are in any way provided to mislead or misrepresent we shall be under no obligation to accept such documents as valid, and under no obligation to provide feedback on the exact nature of our findings with regards to these documents.

Games

  1. A new game is played every 3 to 5 minutes.
  2. A new ball is called every 3 seconds.
  3. There is a 1 card minimum purchase per game, and a maximum purchase of 24 cards per game.
  4. Bingo is played in "Autoplay" mode, whereby players will always be notified of a winning bingo card.
  5. The purchase of all cards is final.
  6. In the case of there being more than one winning card, the prize will be split equally amongst the number of winners.
  7. A Bingo Game with less than 3 players will be cancelled and in such event each player who bought a ticket for the cancelled Bingo Game will receive a full refund to the same balance (real money and bonus) from which he/she was charged.

Instant Win - Game Disputes

If you feel that a game has played out unfairly then you must contact our Customer Support team with the Game ID and a screenshot of the game as it finished for us to assist you.

IMPORTANT NOTE: The outcome of every game played on our casino, instant win, slots and scratchcards is determined by a random number generator. The window in which you play the game displays a graphical representation of that outcome. In an instance where the flash game display fails to show any result, the game will still have been completed on our servers. In the event of a loss the stake will still be deducted from your account and in the event of a win the winnings will still be credited to your account.



Your account may be cancelled

The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation will be credited to your credit card and/or sent to you by check. However, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Bingo account in any of the following circumstances:

  1. If you have more than one active account for Bingo;
  2. If the name on your Bingo account does not match the name on the credit card(s) used to make purchases on your Bingo account;
  3. If you participate in a Bingo promotion and cashout before fulfilling the requirements of that particular promotion;
  4. If you provide incorrect or misleading registration information
  5. If you are not of legal age;
  6. If you reside in a jurisdiction where participation in the Game is prohibited by law;
  7. If you have allowed or permitted (intentionally or unintentionally) someone else to play on your Bingo account;
  8. If you have not played Bingo on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other player(s) as part of a club, group, etc.);
  9. If you have "charged back" any of the purchases made with your credit card on your Bingo account;
  10. If you are found cheating or if it is determined by the Company that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat Bingo; OR
  11. If the Company should become aware that you have played at any other on-line Bingo under any of the circumstances set out at 1 to 10 above.
  12. The Company reserves the right to close Bingo accounts registered from certain countries. This policy was introduced after high volume credit card fraud originated in these countries. Winnings from these accounts will not be paid out more than the amount of the purchases made on the account. We apologise to the customers from the countries detailed below for the inconvenience caused.

    The countries are: Albania , Armenia , Azerbaijan , Belarus , Belarussia , Bosnia , Bosnia and Herzegovina , Bulgaria , Croatia , Czech Republic , Estonia , Herzegovina , Hungary , Indonesia , Kosova , Latvia , Lithuania , Malaysia , Moldova , Montenegro , Romania , Russia , Russian Federation , Serbia , Slovakia , Slovenia , Ukraine and Yugoslavia .

  13. By accepting any prize and/or winnings from the Company, you consent to the use of your name for advertising and promotional purposes without additional compensation except where prohibited by law.
  14. If you have any dispute with regard to any outcome in the Game, you must submit your complaint to the Company in writing within fourteen (14) days. In the event of a discrepancy between the result showing on your Bingo software and the Bingo's server software, the result showing on the Bingo's server software shall be the official and governing result of the Game.
  15. You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from the Company.
  16. The Company reserves the right, in its sole discretion and without notice to you, to add new activities or games to Bingo or to discontinue any activity or game of Bingo at any time.
  17. If you do not log onto your Bingo account for a period of 180 days, any balance in your account will be forfeited to the Company.
  18. You are solely responsible for keeping your account number and password secure and secret. You shall not allow any other person or third party including, without limitation, any minor, to use or reuse your account, access and/or use any materials or information from the Web site, accept any Prize, or participate in the Games. You are solely responsible for any purchases and/or losses that may occur on your account.
  19. Account Termination members responsibility to safe guard their username/password

    Note: We take no responsibility for any third party access to your account and under no circumstances shall the Company be liable for any losses incurred by you as a result of misuse of your password by any person or for any unauthorized access to your account and all transactions where your user name and password have been entered correctly will be regarded as valid, whether or not authorized by you.
  20. The Company shall not be required to maintain user names or passwords if the Player misplaces, forgets, loses, or is otherwise unable to enter Bingo because of anything other than the Company's error.
  21. The Company shall not be liable for computer or Internet malfunctions nor attempts by the Player to participate in the Game by methods, means or ways not intended by the Company.
  22. If you are found to be cheating or attempting to defraud the Game, or if you make untrue and/or malicious comments with regard to the Company's operation, the Company reserves the right to publicise your actions together with your identity and e-mail address, as well as to circulate this information to other Bingo and gaming companies, banks, credit card companies, and appropriate agencies.
  23. You shall hold the Company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of: (i) your entry, use, or reuse of the Web site, (ii) your use of any materials at the Web site, (iii) your entry, use, or reuse of Bingo's server, (iv) your participation in the Game, or, (v) your acceptance of any prize.
  24. 'mirrorbingo' is the trade name of the Company, and you obtain no rights to such term, nor any other terms, graphics, text, concepts or methodologies, by using the Web site and the material contained therein.
  25. Materials of the Game (whether electronically obtained or obtained by other means) are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorised legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Liability for materials of the Game containing any error is limited to replacement of same.
  26. Any and all materials submitted for prize claims become the property of the Company and will not be returned. The Company is not responsible for lost, late, illegible, incomplete, damaged, mutilated, misdirected, or postage due mail, requests, prize claims or entries.
  27. We recommend that customers print out all transaction data, rules of the game and payment methods and keep them in an easily accessible place.
  28. The minimum purchase on the site is £10. The denominations of the purchases are of £10
  29. The Company reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of the Bingo management and put into immediate effect. Such procedural changes will only be in response to the interests and security of Bingo or the players.
  30. The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company with regards to playing Bingo.
  31. Please note that a separate Terms and Conditions exists for the claiming of promotional offers.

Bonuses

  1. All promotions, bonuses or special offers are subject to promotion-specific terms and conditions and any complimentary bonus credited to your account must be used in adherence with such terms and conditions. We reserve the right to withdraw any promotion, bonus or special offer at any time.
  2. In the event that the Company believes a user of the Service is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Services and/or block that user's account.
  3. All users of the Services shall be entitled only to one welcome bonus. Members who make their first deposit with the Company or any of its white label partners, and who have or previously had an account with any of the Sites owned or operated by the Company, including both In-House Brands and White Label Brands, shall not be entitled to an additional welcome bonus, unless the Company decides otherwise at its absolute discretion.
  4. In the event that the Company deems in its sole discretion that you have been taking unfair advantage of the Company's welcome bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on any of the Sites owned and/or operated by the Company, the Company shall have the right to block or terminate your accounts with the Company and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your accounts other than your original deposit amounts.

ASSIGNMENT

  1. We reserve the right to transfer, assign, sublicense or pledge these Terms and Conditions, in whole or in part, to any person (but without your consent) without notice, provided that any such assignment will be on the same terms or terms that are no less advantageous to you. You may not assign, sublicense or otherwise transfer in any manner whatsoever any of your rights or obligations under these Terms and Conditions.

BANKING TERMS

  1. All details provided by you to the Company either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in your account. Without derogating from the aforementioned, should you use a credit/debit card or any other form of payment which is not in your private and personal name, we will presume that you have received complete and sufficient consent from the rightful owner and/or the person whom name is used on such payment instrument to make use of such payment instrument for the purposes herein, prior to your engagement with us. We shall not be obligated in any manner to examine such consent and shall bear no responsibility with respect to your representations hereunder. You will promptly notify us of any changes to details previously provided by you to the Company. From time to time you may be requested to provide us with certain documents to verify the details of the credit card used by you to deposit money to your account. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the credit card previously used by you. Should any of the information that you provide to us be untrue, inaccurate, misleading or otherwise incomplete, you will be in breach of contract and we reserve the right to terminate your account immediately and/or prevent you from using the Software or the Services, in addition to any other action that we may choose to take.

SELF EXCLUSION

  1. You acknowledge and agree that should you choose to self-exclude from any of the Sites, you shall not be permitted to open or use a new account with any other Site operated by the Company during your selected self-exclusion period, until such self-exclusion has been lifted and the original account reopened. In the event you are in breach of the foregoing, we shall be entitled to block any new account you open with another Site, forfeit any funds you may deposit (or have previously deposited) therein, and shall not be liable to refund to you any funds you may have wagered or won through such account.

GAME RULES

  1. Artificial Intelligence - Robots: You are not allowed to use any software program which, in our opinion, is endowed with artificial intelligence ("AI Software") in connection with your use of the Services. We constantly review the use of the Services in order to detect the use of AI Software and in the event that we deem it has been used we reserve the right to take any action we see fit, including immediately blocking access to the Services to the offending user, terminating such user's account and seizing all monies held in such account.